1. Overview & Service Scope
Treefolio ("we", "us", or "our"), based in Cleveland, Ohio, provides software infrastructure and digital storefront management tools at treefol.io that enable local service businesses ("Tenants" or "Account Owners") to establish an online presence and manage customer interactions.
When end-users interact with a storefront or inquiry form hosted on our platform, we process that information as an authorized service provider on behalf of the respective business owner. Each business operates as the independent data controller for the inquiries and contacts they receive.
Treefolio strictly enforces cellular carrier guidelines and messaging registry standards. No mobile telephone numbers or text messaging originator opt-in data will be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
2. Information We Collect
We collect and process personal information in the following contexts:
- Account & Profile Information: When you register or manage an account on Treefolio, we collect your email address, business name, and account preferences necessary to administer your access.
- Customer Inquiries & Form Submissions: When visitors submit lead inquiries, appointment requests, or messages through storefronts powered by Treefolio, we collect the submitted details (such as name, email address, phone number, and service inquiry notes) to deliver them to the account owner.
- Technical & Usage Information: We automatically receive standard technical information when you access the platform, such as browser type, operating system, and general usage metrics required to maintain service availability, diagnose issues, and prevent fraud.
3. How We Use Information
We process collected information solely to:
- Provide, maintain, and improve platform functionality and storefront hosting.
- Facilitate customer communications (such as appointment notifications, automated confirmations, and message delivery) as directed by the account owner.
- Maintain platform integrity, detect abuse, and enforce our Acceptable Use policies.
- Comply with applicable legal, regulatory, and telecommunications standards.
4. Service Providers & Third Parties
We do not sell personal information or monetize user data. We work with trusted third-party service providers who support our core operations, including cloud hosting, secure database management, and communications delivery (such as SMS and transactional email).
These service providers are bound by strict confidentiality and data protection obligations and are only permitted to process information as necessary to perform services on our behalf.
5. Data Security & Retention
We implement industry-standard technical and organizational security measures designed to protect information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit and secure storage controls.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required to comply with statutory and legal obligations.
6. Your Privacy Rights & Choices
Depending on your jurisdiction, you may have rights under applicable privacy laws to access, correct, or request deletion of personal information held about you.
If your inquiry pertains to personal information submitted through a specific business's storefront, you may contact that business directly, or reach out to us and we will assist in directing your request.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: